Water supply, sewerage, tariffs, water bowser delivery and laboratory testing — with the fees and timelines you can expect, as set out in our Customer Service Charter and approved Tariff.
We treat and distribute water to domestic, commercial, institutional and industrial customers across Ruiru and Juja, drawing from sources including the Jacaranda Water Treatment Plant on the Ruiru River.
Apply for a new water connection — requirements, fees and timelines.
Read more →Our customer service team is available Mon–Fri, 8am–5pm, with a 24/7 toll-free emergency line.