The priorities guiding RUJWASCO as we grow coverage and improve service across Ruiru and Juja.
Growing the number of households and institutions connected to safe water and sewerage services across Ruiru and Juja.
Tackling losses from leakage, ageing infrastructure and illegal connections to make every drop count.
Delivering on our Customer Service Charter — faster response times, clearer communication and more digital channels.
Improving revenue collection, cost efficiency and prudent management of company resources.
Protecting our water sources, maintaining treatment standards, and safeguarding public health.
Building staff capacity and maintaining strong, accountable corporate governance under our Board of Directors.
Performance is tracked against Key Performance Indicators (KPIs) monitored by our regulator, WASREB, and reported through our audited financial statements.